Last Updated: 11 March 2024.
1. Introduction
1.1. This data privacy policy describes your privacy rights regarding how Yolat Technologies Limited, (“Yolat”, “our”, “we”, “us”) collects, processes, uses, stores, and discloses your personal data when you use our website and all related sites, applications, and services (“Platform”). For the purpose of this Policy, “Personal Data” refers to any information relating to an identified or identifiable natural person.
1.2. We specialise in cross border remittance business and helping customers with using and fiat. In the course of providing our services, we collect, process and store personal information to enable us to facilitate these transactions.
1.3. By registering to use our services or register with our Platform, you signify that you have read, understood and agreed to our collection, storage, use and disclosure of your personal information as described in this Notice and our Terms of Use.
2. Scope
2.1. This Notice applies to all information we collect, use, store, share, collect from users including but not limited to, name, date of birth, contact details, and financial information when you visit our website, or use our Services through our Platform.
3. Version Control
3.1. We may in our sole and absolute discretion, change or revise this Notice, and any other policy or agreements which are referenced or incorporated under it. Such changes or revision shall be effective immediately upon posting it on our website or mobile application. We will notify you of such changes or revision by indicating the “Last Revised Date”. Your continued use of our Services after such change or revision shall constitute your acceptance of the Notice. If you do not agree to the Notice as at the Last Revised Date, do not use or continue to use our Services.
4. How we collect personal information
4.1. When you register with or subscribe to Yolat Technologies Limited, submit an inquiry to us on social media and volunteer information to us; we may collect personal information from you, which may include your full name, date of birth, identification number, email address, mobile phone number, financial information, KYC information, pictures, incorporation documents and other information that identifies you (collectively, "Personal Information").
4.2. By providing your Personal Information and any other kind of information or data to us, you expressly agree to our collection, use, storage, and disclosure of such information for the Purpose as described in this Privacy Policy.
5. Consent and Authorization
By using our Services, you consent to the collection, storage and disclosure of;
5.1. Such information you send or receive, for the purposes of using our services
5.2. We may, but have no obligation to monitor, record and store information you provide to us as well as the information we collect about you, in order to protect your safety or the safety of other users, and to assist with regulatory or law enforcement efforts , or to protect and defend our rights and property.
6. The Information we collect
For the purpose of this notice, the nature of information we collect are
6.1. Personal Information; Personal information is the unique information or aggregated data, which when processed with other information can identify you as a human being. The nature of personal information we collect are those which are necessary for the purpose of providing our services (KYC and ascertain credit worthiness) to you and they include name, telephone number, email address, physical address, financial information( credit card number, expiry date and CVV security number) and other relevant information. We may use third party tools for the verification, We may also retain information for a period of time after use. This timeline is guided by our data retention policy, data protection laws, and industry regulations and guidelines applicable to us.
6.2. Inventory and Accounting management data: After onboarding and while connecting on the Platform, we collect certain data from you. This information is collected and processed on an absolute necessity basis as required by law and industry standards to which we are mandated to comply.
6.3. Location Information: we may receive information from you that helps approximate your location, such as using an IP address received from your browser to determine an approximate location. We may also collect location information from devices in accordance with the consent process provided by your device;
6.4. Information collected through the use of our Services: we collect information about how you use our Service, your actions on and your communications with us through our website or mobile application (“Platform”).
7.How we collect your information
7.1. We automatically collect public and non-public information about you when you visit our website, or use our mobile application, or communicate with us through our customer support channels or when you apply or sign up to use any of our Services through a third party platform or read our emails, or through third party service providers and other sources, or through online research on social media and websites which may not be publicly available;
7.2. We typically collect this information through variety of tracking technologies including cookies, flash objects, web beacons, file information and similar technologies (“tracking technologies”);
7.3. We may use the data collected through tracking technologies to:
7.3.1 Provide custom, personalised content and information, including targeted content and advertising;
7.3.2 Identify you across multiple devices;
7.3.3 Monitor aggregate metrics such as total number of visitors, traffic, usage and demographic patterns on our Services;
7.3.4 Diagnose or fix technology problems and otherwise to plan for and enhance our Services;
7.4. We may use one or more third party analytics services to evaluate your use of our Services, by compiling reports on your activities on our website or mobile application and analysing performance metrics. By assessing and using our Services, you consent to the processing of your data by these analytics providers in the manner and for the purposes set out in this Notice.
8.Purposes of Collection and Use of Information.
8.1. We use your personal information to improve customer service and respond more efficiently to customer service complaints and requests;
8.2. We use the information collected to conduct Due Diligence processes to ensure the reliability and credibility of all parties involved in transactions conducted through our Platform which includes verifying the identity and legitimacy of customers.
8.3. The information collected is used to facilitate connection between Yolat and our customers which involves sharing relevant information between parties to ensure successful completion of transactions.
8.4. The information collected is used to determine financial history, risk assessment and creditworthiness.
8.5. We use the information we collect or receive to operate, improve and protect our Platform, the Services we provide and to develop new Services;
8.6. More specifically, we collect and use your information to:
8.6.1 Develop, improve, enhance, modify, add to and further develop our platform;
8.6.2 Perform KYC and Customer Due Diligence on the information provided;
8.6.3 Verify you, your identity, that the data you provide is credible;
8.6.4 To provide the services, perform obligations under our agreements and carry out related business functions;
8.6.4 To provide the services, perform obligations under our agreements and carry out related business functions;
8.6.5 Comply with legal obligations and regulations applicable to our Services;
8.6.6 Conduct recordkeeping and otherwise manage the business;
8.6.7 Protect you, our website, mobile applications and Services from malicious activity and other privacy and security risks;
8.6.8 Provide customer support to you, including to help respond to your inquiries related to our Services or our website and mobile application;
8.6.9 Remember information so that you will not have to re-enter it during your visit or the next time you visit our website or mobile application;
8.6.10 Send you technical notices, updates, security alerts, support and administrative messages;
8.6.11 Provide and monitor the effectiveness of our Services;
8.6.12 nvestigate any misuse of our Services or our website or mobile application, including criminal activity or other unauthorised access to our Services;
8.6.13 Deal with disputes and complaints;
8.6.14 For any other purpose with your consent;
8.7. We may use raw or aggregated and anonymised data for the purposes provided in this Notice. When a new user creates an account with us, we programmatically compare that user’s data against others in our database to help detect potential cases of identity theft.
10.Protection of your information.
10.1. Yolat takes commercially reasonable measures to help in the protection of your information from loss, theft, misuse and unauthorised access, disclosures, alteration and destruction.
10.2. We also implement policies which are designed to protect the confidentiality and security of your nonpublic personal information;
10.3. Unless otherwise specified in this Notice, we limit access to your information to employees that have a business reason to know such information and further implement security practices and procedures designed to protect the confidentiality and security of such information and prohibit unlawful disclosure of such information in accordance with our policies.
11.Control over your information.
11.1. You may update your profile information, such as your business name, email address, nature of the business, and phone number and may change some of your data sharing preferences on your settings page;
11.2. Notwithstanding the foregoing, there may be circumstances in which we are unable to accept a request to edit or update your profile or personal information which includes but not limited to;
11.2.1 Where such request can be denied under applicable law
11.2.2 Where we need to comply with civil, criminal or regulatory inquiry, investigation or subpoena, summons by enforcement agents.
11.2.3 Where we need to retain information to exercise or defend legal claims.
11.3. Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use cookies to deliver contents specific to your interest and save your password so that you don’t have to re-enter it every time you visit our site. It helps to redefine the service we provide to your preferences. However, if you would prefer not to accept cookies, most browsers will allow you to change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept it or not, disable existing cookies, or to set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Services many not work properly;
11.4. You can stop receiving promotional email communications from us, by clicking on the “unsubscribe” link provided in such emails. We make every effort to promptly process all unsubscribe requests. You may not opt out of service related communications such as changes to features of our Services, technical and security notices;
11.5. If you have any questions about reviewing, modifying or deleting your information, please contact Yolat directly at business@yolat.com we may not be able to modify or delete your information in all circumstances.
12.Data Retention and Protection.
12.1. Your information collected through our Services may be stored and processed in the country in which we maintain facilities or you utilise our Services;
12.2. Please note that we may transfer information, including personal information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction and you acknowledge such transfer or information to the any other country in which Yolat maintains facilities and the use and disclosure of information about you as described in this Notice;
12.3. We retain your information to fulfil our legal or regulatory obligations and for our business purposes. We may retain your information for longer periods than require by law if it is in our legitimate business interests and it is not prohibited by law;
12.4. If you stop using our Services and close your account with us, we reserve our ability to retain and access the data as provided in this Notice. We will continue to use and disclose such data in accordance with this Notice;
12.5. All data or information are stored in encrypted formats in Yolat’s database.
13.Surveys
13.1. We may request that you complete a survey on the Services we provide to you, in order for us to better understand your perception of our Services and to further improve on them. If you choose to participate in any of such surveys, we may collect demographic information about you, such as your age, marital status, ethnicity, profession or other sensitive information. We may also collect information about the way you utilise our Services and your experiences while using it. By participating in such a survey you consent to our collection and use of the information you provide in accordance with this Notice.
14.Links to third party website
14.1. Our Services, website or Platform, may contain links and integration to third party websites or applications of our partners or contractors. While we take appropriate care when publishing links to any third party service, if you follow a link to any website, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use and share information. We are not responsible for the privacy practices or the content on the websites or mobile applications of third party sites.
15.Governing Law
This Notice is made pursuant to the Nigeria Data Protection Act 2023 and Nigeria Data Protection Regulations as well as all other laws, regulations or international conventions which Applatch in providing its Services and within the country of its operations is subject to. Where any provision of this Notice is deemed inconsistent with such law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.
16.How to contact us
If you have any questions or complaints about this Notice or our website as well as our mobile application, please contact us at business@yolat.com